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Customer Service Representative
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We are seeking a highly skilled and experienced Customer Service Representative to join our team at Barclays Bank UK PLC. As a Customer Service Representative, you will be the primary point of contact for clients reporting queries and incidents, and will be responsible for diagnosing and resolving technical and financial queries via various communication channels.
Key Responsibilities- Customer Service: Provide exceptional customer service to clients, responding to their queries and concerns in a timely and professional manner.
- Technical Support: Diagnose and resolve technical and financial queries, working closely with internal teams to ensure seamless resolution.
- Communication: Liaise with clients and colleagues at all levels, both internally and externally, to ensure effective communication and issue resolution.
- Task Management: Manage multiple tasks and issues in time-sensitive scenarios, ensuring that all work is completed to a high standard and within governance.
- Technical Analysis: Conduct in-depth technical analysis and troubleshooting within a technical environment, using various tools and software.
- Experience: Proven experience in a customer-facing role, with a strong background in technical support and customer service.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Strong analytical and problem-solving skills, with the ability to think critically and make sound judgments.
- Knowledge: Good knowledge and understanding of the UK card processing industry, as well as experience with PC tools, including Microsoft Office.
We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
