MCA Quality Assurance Specialist

6 days ago

Belfast, United Kingdom 11037 Citibank, N.A. United Kingdom Full time

About the Role:

Citi is seeking a highly skilled Quality Assurance Specialist to join our Central Controls team in Belfast. As a key member of our team, you will play a critical role in driving quality into our Manager Control Assessment program, ensuring that management can rely on timely, accurate, and complete data.

Key Responsibilities:

  • Challenge the quality of Manager Control Assessment policy, standards, procedures, and practices.
  • Verify that established standards and processes are followed and consistently applied.
  • Recommend actions to address the root cause of identified operational weaknesses and prevent recurrence.
  • Identify execution errors for prioritized remediation.

What You Will Do:

You will work closely with our Central Controls team to conduct Quality Assurance Reviews across all Business and Functions, with tasks including:

  • Executing enterprise-wide Manager Control Assessment Quality Assurance reviews in accordance with Citi's Standards and Procedures.
  • Completing Quality Assurance Review scripts across all in-scope Businesses and Functions and gathering evidence for areas of concern.
  • Establishing and maintaining strong working relationships across all lines of defense, including Central Controls, Businesses and Functions, Operational Risk, Independent Compliance Risk Management, and Internal Audit.
  • Collaborating closely with stakeholders as exceptions emerge and ensuring these are communicated to management on a timely basis.
  • Developing recommendations to strengthen internal controls and improve operational efficiency, where appropriate.
  • Designing and leveraging intelligent solutions to enhance data analytics to support sampling methodologies and Manager Control Assessment Quality Assurance coverage.

Requirements:

  • Background in controls management, audit, quality assurance, operational risk management, or compliance preferred; or equivalent subject matter expertise in a relevant business/function.
  • Interpersonal skills with the ability to work collaboratively and influence people at all levels of the organization and across different geographic locations.
  • Ability to quickly understand complex subject matter, demonstrate critical thinking, and communicate effectively.
  • Excellent communication skills required to negotiate internally, often at a senior level.

What We Offer:

Citi is committed to ensuring our workplace is inclusive and welcoming to all employees. We offer a competitive base salary, annual performance-related bonus, private medical insurance packages, employee assistance program, pension plan, paid parental leave, and special discounts for employees, family, and friends. We also provide access to an array of learning and development resources.

About Citi:

Citi is a global financial institution with a presence in over 160 countries. We are committed to serving as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our Belfast office is a key location for our Central Controls team, and we are seeking a highly skilled Quality Assurance Specialist to join our team.

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