MCA Quality Assurance Specialist

2 months ago

Belfast, United Kingdom 11037 Citibank, N.A. United Kingdom Full time

About the Role:

The Manager Control Assessment Quality Assurance team is an integral part of the Central Controls team that owns the enterprise-wide framework and execution of Manager Control Assessment program. The purpose of the team is to drive quality into the program to ensure management can rely on insight as the underlying data is timely, accurate and complete.

This role will be part of a growing global team within Central Controls who are responsible for executing quality assurance reviews over the Manager Control Assessment enterprise wide and will:

  • Challenge the quality of Manager Control Assessment policy, standard, procedures and practices.
  • Verify that established standards and processes are followed and consistently applied.
  • Recommend actions that will address the root cause of identified operational weaknesses in order to prevent recurrence by changing design and/or execution.
  • Identify execution errors for prioritized remediation.

This role requires an individual with strong assurance experience and a desire to work in a fast-paced, agile, and dynamic environment where priorities and expectations change. The individual in this role will report to a Manager Control Assessment Quality Assurance Director.

Key Responsibilities:

You will work within the Central Controls team conducting Quality Assurance Reviews over the Manager Control Assessment across all Business and Functions, with tasks including:

  • Executing enterprise-wide Manager Control Assessment Quality Assurance reviews in accordance with Citi's Standards and Procedures set up by Central Controls.
  • Completing Quality Assurance Review scripts across all in-scope Businesses and Functions and gathering evidence for areas of concern.
  • Establishing and maintaining strong working relationships across all lines of defense including within Central Controls. Businesses and Functions, Operational Risk, Independent Compliance Risk Management, and Internal Audit.
  • Collaborating closely with stakeholders as exceptions emerge and ensuring these are communicated to management on a timely basis.
  • Developing recommendations to strengthen internal controls and improve operational efficiency, where appropriate.
  • Designing and leveraging intelligent solutions to enhance data analytics to support sampling methodologies and Manager Control Assessment Quality Assurance coverage.

Requirements:

  • Background in controls management, audit, quality assurance, operational risk management or compliance preferred; or equivalent subject matter expertise in a relevant business/function.
  • Interpersonal skills with the ability to work collaboratively and influence people at all levels of the organization and across different geographic locations.
  • Ability to quickly understand complex subject matter, demonstrate critical thinking and communicate effectively.
  • Excellent communication skills required to negotiate internally, often at a senior level.

What We Offer:

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

  • Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure.
  • A discretionary annual performance-related bonus.
  • Private medical insurance packages to suit your personal circumstances.
  • Employee Assistance Program.
  • Pension Plan.
  • Paid Parental Leave.
  • Special discounts for employees, family, and friends.
  • Access to an array of learning and development resources.

Alongside these benefits, Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

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