Pension Quality Assurance Specialist

4 weeks ago


Belfast, United Kingdom Dimensions Specialist Recruitment Ltd Full time
Quality Assurance/Complaints Analyst Job Description

We are seeking a highly skilled Quality Assurance/Complaints Analyst to join our team at Dimensions Specialist Recruitment Ltd. As a leading employer in the financial services sector, we are committed to delivering exceptional service and quality to our clients.

The successful candidate will be responsible for handling and analysing complaints and errors identified within our Operational teams, as well as providing expert advice and lead on improvement activities. This is a unique opportunity to work with a dynamic and growing organisation that values innovation and excellence.

Key Responsibilities:

  • Identify, develop and implement processes and procedures in line with best practice.
  • Train individuals and teams to ensure adherence to internal quality standards and statutory and legislative requirements.
  • Support audits covering AAF, ISO 9001 and PASA accreditations.
  • Implement improvements identified in audits.
  • Complete internal quality assurance audits, reviewing representative samples against internal and external standards.
  • Communicate and embed technical and regulatory changes.
  • Provide concise technical and regulatory updates as well as nationwide projects (e.g. Pension Dashboard) for both internal and external parties.

Requirements:

  • Extensive experience in the defined benefit pension sector.
  • Strong communication and advanced numerical skills.
  • A desire to improve standards, identify gaps/risks and develop new procedures.

What We Offer:

  • An exceptional basic salary (dependent on level of experience).
  • A highly attractive benefits package.

Working Arrangements:

The role is offered on a hybrid working basis (2-days in the office) and can be based in any of our regional locations, Birmingham, Croydon, Manchester, Belfast or Reading.



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