Retail Operations Leader

4 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Job N Job UK Ltd Full time

About the Role:
We are seeking a dedicated Retail Operations Leader to join our team at Job N Job UK Ltd. This role is essential for enhancing the customer experience in our Country Store and Online Shop while driving our retail performance to new heights.

Key Responsibilities:
As a Retail Operations Leader, you will be responsible for:

  • Delivering an outstanding retail experience and exceptional customer service.
  • Meeting and exceeding sales targets to enhance profitability.
  • Overseeing the management and development of our e-commerce platform.
  • Effectively managing stock pricing and ordering processes.
  • Analyzing sales data and forecasting future sales trends to maximize revenue.
  • Ensuring high standards of quality and customer service are maintained.
  • Monitoring and interpreting sales trends to inform business strategies.
  • Responding proactively to customer needs and feedback.
  • Collaborating with the marketing team to promote our brand effectively.
  • Organizing promotional displays and events to engage customers.
  • Staying informed about market trends within the retail sector.
  • Understanding customer initiatives and keeping an eye on local competitors.
  • Implementing changes to enhance business operations.
  • Building and maintaining strong relationships with suppliers.

Qualifications:
We prefer candidates with:

  • A Level or equivalent education.

Additional Requirements:
Applicants must possess a valid driving license.

Work Environment:
This position requires onsite and in-person engagement.

Working Hours:
The role is structured from Tuesday to Saturday.

Experience Required:
To be successful in this role, candidates should have:

  • At least 1 year of retail sales experience.
  • 1 year of supervisory experience (preferred).
  • 1 year of customer service experience.
  • 1 year of retail management experience.
  • 1 year of management experience (preferred).
  • 1 year of stock management experience (preferred).
  • 1 year of online management experience.

Benefits:
We offer a range of benefits including:

  • Company pension scheme.
  • Employee discounts.
  • Store discounts.
  • Bonus scheme.


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