Retail Team Leader

7 days ago


High Wycombe, Buckinghamshire, United Kingdom Superdry Full time

About the Role

We are seeking a highly motivated and experienced Retail Team Leader to join our team at Superdry. As a Retail Team Leader, you will be responsible for leading a team of sales associates to deliver exceptional customer service and drive sales growth in our stores.

Key Responsibilities

  1. Customer Service
  • Provide exceptional customer service to all customers, ensuring a positive and memorable experience.
  • Use local knowledge and sales expertise to deliver the ultimate brand experience.
Team Leadership
  • Lead and motivate a team of sales associates to achieve sales targets and deliver excellent customer service.
  • Support the management team to help motivate and lead the team to smash store targets.
Store Operations
  • Take ownership for delivering the business objectives set by the Store Leader.
  • Maintain a good commercial awareness of the store, understanding the KPIs required.
People Management
  • Support in the day-to-day supervision of the team.
  • Give clear direction to focus team activity on and off the shop floor.
Brand Ambassador
  • Be a brand ambassador by role modelling our behaviours, values, and style.
  • Be a positive role model for others, building trust through collaboration and open and honest communication.

What We Offer

  1. Competitive Hourly Rate
  2. 20 Days Holiday Plus Birthday Day Off
  3. Generous Clothing Allowance
  4. Amazing Staff Discount
  5. Flexible Working Patterns
  6. Pension Contributions
  7. Life Assurance

About Us

Superdry is a global apparel brand that has been making world-class products for 15 years. Our mission is to inspire and engage the contemporary style-obsessed consumer, while leaving a positive environmental legacy. We are on an exciting journey to reset our brand and return to our design-led roots, and we are looking for talented people to join us on this journey.



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