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Retail Sales Consultant, New Bond Street

2 months ago

London, Greater London, United Kingdom Chloé Full time
How will you contribute to our success?

A Chloe stylist serves as a representative of the brand, responsible for welcoming each visitor into the Chloe community. This individual is a dependable consultant for clients and a collaborative team member dedicated to delivering an exceptional experience.

A Client Relationship Expert:

Provides outstanding customer service and takes pride in nurturing lasting relationships Understands CRM objectives and actively participates in all initiatives to achieve them Executes tailored outreach campaigns and utilizes all available clienteling tools to fulfill CRM responsibilities within the specified timeframe Diligently records client information and notes all relevant qualitative details Familiar with their customer portfolio, particularly the Very Important Clients (VICs) they manage

A Multichannel Business Collaborator:

Committed to delivering excellent customer service while driving strong business results Leverages all multichannel services to enhance sales Aware of store and individual sales targets and KPIs, actively engaging in all efforts to meet them Completes training and participates in all commercial initiatives set by management Consistently strives to meet assigned sales, KPIs, and CRM goals Informed about the local market and competitor activities

A Supporter of Operational Excellence:

Ensures a pristine store environment, back of house, and personal presentation at all times, assisting colleagues and management Proactively notifies management of any necessary structural repairs to maintain a luxurious atmosphere Adheres to all guidelines regarding store and back of house management and participates in inventory processes Assists after-sales clients and follows up to guarantee exceptional after-sales service Complies with established company policies and standards

HOW WILL YOU ACHIEVE SUCCESS WITH US?

We seek individuals who exhibit entrepreneurial spirit, value collaboration, and pursue excellence, who embrace innovation and aim to create a positive impact.

Proficiency in an additional language, particularly Mandarin or Arabic, would be advantageous.

WHAT SETS OUR GROUP APART?

Our true strength lies not in our similarities but in the rich diversity of our arts, cultures, and human talents, as well as our unique ability to unlock untapped potential.


• We cherish freedom, teamwork, loyalty, and solidarity.


• We promote empathy, curiosity, courage, humility, and integrity.


• We are committed to caring for the world we inhabit.

YOUR JOURNEY WITH US:

We strive to provide a meaningful recruitment process, allowing you to connect with key decision-makers and influential individuals:

1st Stage – Following your application review, our recruitment team will reach out to you for an introductory conversation

2nd Stage – Interview with the Boutique Manager for Chloe New Bond Street

3rd Stage – Interview with the HR Business Partner