Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Maximus. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our service users, working with a variety of well-known and smaller organisations from charity, third sector, and government sectors.
Key Responsibilities
- Provide a wide range of information, advice, and guidance to customers via telephone and multi-channel support services.
- Ensure that all customer interactions are handled with integrity, professionalism, and adherence to relevant processes, procedures, and legislation.
- Comply with customer expectations and consistently achieve or exceed Service Level Agreements (SLAs).
- Provide accurate, meaningful, and consistent information to support customers.
- Listen patiently, empathise with customers' situations, and convey a genuine desire to help and support.
- Maintain the Customer Records Management (CRM) system through accurate data input and record keeping.
- Work with colleagues to ensure the highest level of customer satisfaction.
- Ensure continuous service improvement, initiating and responding to change in a positive manner.
- Undertake effective research on a range of topics to fit with deadlines.
- Operate in compliance with all company policy & procedures, HR best practice, and relevant regulations, including PCI, GDPR, ISO 27001, 9001, and 14001.
About Maximus
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. We employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
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