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Customer Service Coordinator

2 months ago

Glenrothes, Fife, United Kingdom Bosch Full time
Job Summary

We are seeking a highly skilled Customer Coordinator to join our team at Bosch. As a key member of our Customer Planning Group, you will be responsible for coordinating customer orders, ensuring timely delivery, and maintaining strong relationships with our clients.

Key Responsibilities
  • Coordinate customer orders from receipt to delivery, ensuring accuracy and efficiency.
  • Collaborate with cross-functional teams to resolve customer inquiries and issues.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences.
  • Monitor and report on key performance indicators to drive process improvements.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely manner.
  • Work closely with the dispatch department to arrange special transports or airfreight as needed.
  • Support the development of rolling forecasts with customers, ensuring alignment with business objectives.
  • Contribute to the continuous improvement of processes and procedures within the department.
Requirements
  • Previous experience in a similar role, preferably in a manufacturing or logistics environment.
  • Proficiency in SAP or similar enterprise resource planning systems.
  • Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Attention to detail and ability to work in a fast-paced environment.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
What We Offer
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including flexible work arrangements.
  • The chance to work with a leading global brand, with a strong commitment to innovation and customer satisfaction.