Housekeeping Supervisor

5 days ago

Bath, Bath and North East Somerset, United Kingdom Apex City of Bath Hotel Full time
About the Role

We are seeking a highly skilled and motivated Housekeeping Supervisor to join our team at Apex City of Bath Hotel. As a Housekeeping Supervisor, you will play a vital role in ensuring that our guests receive a warm and welcoming experience during their stay.

Key Responsibilities
  • Deliver exceptional standards of cleanliness and presentation in all guest rooms and public areas.
  • Lead and motivate the Housekeeping team to achieve high standards of service and quality.
  • Ensure that all guest rooms are prepared to the highest standard, including cleaning, linen changes, and maintenance.
  • Provide excellent customer service and respond to guest queries and concerns in a professional and courteous manner.
  • Collaborate with other departments to ensure seamless service delivery and high levels of guest satisfaction.
  • Conduct regular room inspections to ensure that standards are met and identify areas for improvement.
  • Develop and implement processes to improve efficiency and productivity within the Housekeeping department.
  • Train and develop team members to ensure they have the skills and knowledge required to perform their roles effectively.
Requirements
  • Proven experience in a similar role, preferably in a hotel or hospitality environment.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong attention to detail and ability to maintain high standards of cleanliness and presentation.
  • Ability to work effectively in a fast-paced environment and prioritize tasks to meet deadlines.
  • Excellent customer service skills, with the ability to respond to guest queries and concerns in a professional and courteous manner.
  • Ability to work collaboratively with other departments to achieve high levels of guest satisfaction.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career development and progression within the company.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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