Technical Coordinator

2 months ago

Cheltenham, Gloucestershire, United Kingdom ZipRecruiter Full time
Job Description

We are seeking a highly skilled Technical Manager to join our team in Cheltenham. As a Technical Manager, you will be responsible for coordinating work activities with other teams, focusing on providing an effective processing service to internal and external customers.

About the Role:

  • Manage your own technical case load, working at Expert Technician level or higher.
  • Produce and analyse regular and timely management information.
  • Set objectives and priorities within the team, agreed with Operations Manager, ensuring alignment with business goals.
  • Maintain effective working relationships with management of other functions in Cheltenham to ensure aligned communication and culture.
  • Build and maintain strong and effective relationships with key internal and external stakeholders, ensuring business trust in CST.
  • Help drive the implementation of initiatives to improve CST service and offerings, enabling business growth.
  • Debate and agree with the management team on process improvement projects and technical training requirements identified by the Technical Forum.
  • Work with Operations Manager to obtain data and supporting information for change projects with the Head of Client Services.
  • Conduct regular 1:1 meetings and quarterly meetings with team members to address issues and improve performance.

Requirements:

  • Prior experience in a senior/managerial role within commercial/London Market insurance is essential.
  • Cert CII qualified is preferable.
  • Awareness of IBA and broking processes.
  • Experience working closely with the London Market.
  • Technical, system, and communication knowledge required to operate at an Expert Technician level.
  • Aptitude and appetite for people management.
  • Commit to be in the office at least 3 days per week.
  • Excellent interpersonal and communication skills, both written and verbal.
  • Strong attention to detail and a high level of accuracy.

Benefits:

  • 25 days holiday + bank holidays.
  • 6% pension contribution.
  • Wellbeing support and long service sabbatical.
  • Discounted gym membership.
  • Income protection.
  • Life and health insurance.
  • Fantastic, modern offices
  • Hybrid working available (2 days WFH).

Interested candidates should send their most up-to-date CV to Ellie at i2i recruitment today.

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