Hospitality Team Leader

3 weeks ago


Harpenden, Hertfordshire, United Kingdom Wells & Co Managed Full time
Join Our Team as a Front of House Supervisor

The Old Cock Inn, a charming pub and dining establishment, is seeking a dedicated Front of House Supervisor to enhance our guest experience. We pride ourselves on our inviting atmosphere, featuring a stylish restaurant, a cozy bar with a log fire, and a lovely terrace garden.

What We Offer:
  • Competitive hourly wage with bonus opportunities
  • 28 days of annual leave
  • Company pension plan
  • Discounts on retail and beverages
  • Referral bonuses
  • Complimentary meals during shifts
  • Employee assistance program
  • Access to a benefits portal
  • Career advancement opportunities
  • A fun and supportive work culture
  • A fantastic working environment with growth potential

Your Role:
As a Front of House Supervisor, you will be instrumental in leading our team to provide an outstanding customer experience and a delightful food selection.

Key Responsibilities:
  • Overseeing the customer journey to ensure an exceptional experience
  • Accurately taking orders and collaborating with kitchen staff
  • Ensuring correct payment processing and receipts
  • Confidently recommending menu items and beverages
  • Monitoring service quality and addressing any issues
  • Providing support and leadership to your team

Qualifications:
  • Previous leadership experience in hospitality or customer service
  • A genuine enthusiasm for food and beverages
  • Ability to deliver excellent customer service in a fast-paced environment
  • A results-oriented individual eager to develop both personally and professionally


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