Hospitality Team Leader
3 weeks ago
The Old Cock Inn, a charming pub and dining establishment, is seeking a dedicated Front of House Supervisor to enhance our guest experience. We pride ourselves on our inviting atmosphere, featuring a stylish restaurant, a cozy bar with a log fire, and a lovely terrace garden.
What We Offer:
- Competitive hourly wage with bonus opportunities
- 28 days of annual leave
- Company pension plan
- Discounts on retail and beverages
- Referral bonuses
- Complimentary meals during shifts
- Employee assistance program
- Access to a benefits portal
- Career advancement opportunities
- A fun and supportive work culture
- A fantastic working environment with growth potential
Your Role:
As a Front of House Supervisor, you will be instrumental in leading our team to provide an outstanding customer experience and a delightful food selection.
Key Responsibilities:
- Overseeing the customer journey to ensure an exceptional experience
- Accurately taking orders and collaborating with kitchen staff
- Ensuring correct payment processing and receipts
- Confidently recommending menu items and beverages
- Monitoring service quality and addressing any issues
- Providing support and leadership to your team
Qualifications:
- Previous leadership experience in hospitality or customer service
- A genuine enthusiasm for food and beverages
- Ability to deliver excellent customer service in a fast-paced environment
- A results-oriented individual eager to develop both personally and professionally
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