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Customer Service Representative

4 weeks ago

Dunstable, Central Bedfordshire, United Kingdom Tate Full time
Customer Service Executive

We are seeking a highly skilled Customer Service Executive to join our dynamic team at Tate. As the first point of contact for clients, you will be responsible for providing exceptional customer service and support.

Key Responsibilities:

  • Process quotations and sales orders with accuracy and efficiency
  • Keep clients informed about order status and delivery times
  • Collaborate with account managers and production teams to ensure seamless order fulfillment
  • Manage live web chat and respond to client inquiries in a timely manner
  • Maintain up-to-date records in our in-house system
  • Perform general administrative tasks as required

Ideal Candidate:

  • Excellent administrative and organizational skills
  • Strong customer service skills with a focus on building rapport and resolving issues
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Can-do attitude with a willingness to learn and adapt

Tate is committed to promoting equal opportunities and welcomes applications from diverse candidates. We encourage you to let us know if there are any adjustments we can make during the application or interview process to ensure your comfort and accessibility.