Customer Experience Representative

2 weeks ago


Oxford, Oxfordshire, United Kingdom Great Western Railway Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Ambassador at Great Western Railway. As a key member of our station team, you will be responsible for delivering exceptional customer service and ensuring that every passenger has a positive experience on our network.

Key Responsibilities
  • Provide proactive and personalized support to customers, addressing their queries and concerns in a timely and professional manner.
  • Work collaboratively with colleagues to ensure seamless customer service delivery, resolving issues and escalating concerns as necessary.
  • Contribute to the development and implementation of customer service initiatives, identifying opportunities for improvement and suggesting innovative solutions.
Requirements
  • Proven experience in a customer-facing role, with a strong track record of delivering excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Ability to work flexibly, including weekends and bank holidays, and to adapt to changing circumstances and priorities.
  • Basic knowledge of Microsoft Office and other relevant software applications.
  • Fluency in a second language is highly desirable.
What We Offer

As a Customer Ambassador at Great Western Railway, you will enjoy a range of benefits, including:

  • A competitive salary and benefits package.
  • Ongoing development and training opportunities.
  • A comprehensive training program, including on-the-job training and coaching.
  • A supportive and inclusive work environment.
  • The opportunity to work for a leading transportation company with a strong commitment to customer service and community engagement.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have the skills and experience to succeed in this role, we encourage you to apply.



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