Customer Service Manager
3 weeks ago
Customer Service Executive
Working Hours: Monday - Friday 9 am - 5:30 PM
Salary: £23,000-£25,000 per annum
Key Responsibilities:
- Deliver exceptional customer service, ensuring every interaction meets the highest standards.
- Manage and resolve customer complaints in a timely and professional manner, maintaining a positive reputation for the company.
- Develop and implement customer service strategies, policies, and procedures to drive business growth and customer satisfaction.
- Provide coaching and training to new and existing staff, empowering them to deliver outstanding customer experiences.
- Monitor and evaluate team performance, providing constructive feedback and guidance to ensure continuous improvement.
- Collaborate with cross-functional teams to ensure seamless operations and achieve business objectives.
- Report on customer service metrics and trends, identifying areas for improvement and opportunities for growth.
Requirements:
- A bachelor's degree in business administration, communication, or a related field.
- A minimum of 3 years of experience in a customer-facing role, with a proven track record of delivering exceptional service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Strong leadership and management skills, with the ability to motivate and develop a high-performing team.
- Proficiency in CRM systems and Microsoft Office applications, with the ability to analyze data and make informed decisions.
- Ability to work under pressure, prioritizing tasks and managing multiple responsibilities in a fast-paced environment.
- A positive and customer-focused attitude, with a passion for delivering outstanding service and driving business growth.
If you are interested in this opportunity, please submit your CV and a cover letter, highlighting your relevant experience and skills. We look forward to reviewing your application.
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