Customer Service Representative
4 weeks ago
We are seeking a highly motivated and enthusiastic individual to join our dynamic Contact Centre team at CV-Library. As a Contact Centre Advisor, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience with our company.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries and complaints.
- Maintain accurate records of customer interactions and resolve issues in a professional and courteous manner.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Stay up-to-date with company policies and procedures to ensure compliance and quality service delivery.
Why Work for CV-Library?
We offer a range of benefits and opportunities for career development, including:
- Accelerated training pathways and manufacturer training.
- State-of-the-art facilities with modern automotive technology.
- Family-friendly benefits such as enhanced Paternity & Maternity leave.
- Long Service holiday rewards that increase with length of service.
- Four day Aftersales Academy.
Our Values:
We pride ourselves on our five core values that guide every member of our team: Respect, Integrity, Transparency, Teamwork, and Professionalism. These principles are incorporated in all we do, from customer interactions to community engagement and team dynamics.
About Us:
CV-Library is a well-established and growing company within the UK, with a wide representation of brands across America too. We primarily operate in the East and South East of England, representing brands across a range of dealerships and employing over 3,000 colleagues dedicated to providing exceptional customer service.
We recognize that a successful business is built around the quality and contentment of its people. As such, we are committed to providing fantastic career opportunities, state-of-the-art resources, comprehensive training, competitive earnings packages, and a wide variety of benefits to ensure our teams receive the utmost support, both professionally and personally.
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