Client Relations Specialist
3 months ago
Joining SUEZ means more than just starting a new position; it’s an opportunity to contribute to innovative and sustainable solutions in water and waste management. You will play a vital role in preserving our planet's natural resources for future generations, offering a career filled with excitement, growth, and personal satisfaction.
The starting salary for this role is £23,373, along with a bonus, pension, and holiday benefits.
Key Responsibilities:
As the primary contact for our clients, you will handle their inquiries and requests, ensuring a seamless experience. Your responsibilities will include:
- Proactively overseeing the 'customer at risk' process for your assigned client portfolio, ensuring timely resolutions and retention through service adjustments and negotiations.
- Maintaining profit margins in alignment with regional and budgetary expectations during client negotiations.
- Documenting and tracking potential customer churn, identifying and reporting emerging trends.
- Promoting our services and assisting the retention team during upselling initiatives.
- Managing aged debt within the region and coordinating with affected clients.
- Collaborating with various departments that influence customer relations and retention.
- Identifying at-risk customers and potential upselling opportunities within your portfolio.
You will also oversee the transition of accounts from Field Service Engineers to the retention team, ensuring you stay informed about current costs and pricing for collection services. This knowledge will enable you to better support the retention team and enhance customer relationships through regular communication, including newsletters and territory management.
About Us:
At SUEZ, we value our employees and recognize their contributions through development opportunities and a comprehensive benefits package that reflects their dedication. In a supportive and friendly environment, you will be encouraged to grow and contribute to a sustainable future for all.
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