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Syndicate Relationship Manager

2 months ago

London, Greater London, United Kingdom Nashrock Recruitment Full time
Syndicate Client Manager Job Description

The Syndicate Client Manager plays a pivotal role in optimizing and managing the relationships between our organization and the syndicates it oversees. This position is centered on building and maintaining strong partnerships with key stakeholders across a portfolio of syndicates, ensuring that each operates smoothly within our organization's and Lloyd's/PRA regulatory frameworks.

Key Responsibilities
  • Foster Effective Working Relationships: Develop and maintain effective working relationships between senior syndicate staff and our organization. Serve as the primary point of contact for syndicates, handling escalations, ad hoc queries, and maintaining communication with the Syndicate Board Chair.
  • Strategic Alignment: Maintain a comprehensive understanding of syndicate needs and the agreed service offerings. Align strategic objectives between our organization and the syndicates, including exploring cross-selling opportunities within the broader group.
  • Onboarding and Transition Management: Collaborate with the Business Development team through the Lloyd's Making It Happen process to onboard new syndicates. Work closely with syndicates, internal functions, and Lloyd's to ensure expectations and processes are clearly defined, understood, and efficiently implemented.
  • Issue Resolution: Proactively address and resolve long-standing issues by working with syndicates and internal teams to clarify and close actions.
  • Transition Management: Manage syndicates undergoing transitions, including novations to new Managing Agencies, external RITC transactions, or transitions from a Syndicate-in-a-Box to a full syndicate.
  • Board Participation: Actively participate in Syndicate Boards and various internal committees, contributing to reports and supporting the Head of Client Management in reporting to the agency Board and Executive Committee.
  • Knowledge Sharing: Disseminate knowledge across internal teams to enhance the quality of services provided to syndicates.
Key Personal Skills
  • Results-Driven Approach: A driven approach to meeting objectives and resolving challenges.
  • Collaboration and Relationship Building: Ability to work collaboratively and build strong relationships with both internal and external stakeholders.
  • Effective Communication: Strong presentation and communication abilities with the capacity to effectively challenge stakeholders when necessary.
  • Organizational Skills: Excellent organizational skills with the flexibility to adapt to changing priorities and manage multiple deadlines across various stakeholders.
  • Solution-Driven Mindset: Focused on delivering consistent, high-quality results with a solution-driven mindset.
Key Technical Skills, Knowledge, and Qualifications
  • Syndicate Operations: Broad understanding of syndicate operations within the Lloyd's market across various functions.
  • Governance, Risk, and Compliance: Knowledge of the governance, risk, compliance, and regulatory responsibilities of a Lloyd's Managing Agent.
  • Client Management: Experience in managing a portfolio of clients across key business functions.
  • Strategic Priorities Execution: Proven ability to execute strategic priorities across different business areas.