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Senior Service Ambassador

2 months ago

Broadway, Worcestershire, United Kingdom Farncombe Estate Full time
About the Role

We are seeking a highly skilled and experienced Senior Waiter to join our team at Farncombe Estate. As a Senior Waiter, you will play a key role in delivering exceptional service to our guests and supporting our Food and Beverage Manager in leading our mission to provide a truly exceptional guest experience.

Key Responsibilities
  • Provide exceptional service to guests in a high-volume, fast-paced environment
  • Lead and develop a team of waiters to achieve high standards of service and quality
  • Work closely with the Food and Beverage Manager to implement service standards and initiatives
  • Assist with training and development of new staff members
  • Contribute to the creation of a positive and inclusive team culture
Requirements
  • Previous experience as a Senior Waiter or similar role in a luxury hotel or high-end restaurant
  • Proven track record of delivering exceptional service and leading a team to achieve high standards
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and in a fast-paced environment
  • Knowledge of wine, bar, and cocktail service
  • Meticulous attention to detail
What We Offer
  • A competitive hourly rate of £12.40, rising to £12.60 after one year's service
  • A share of the service charge and gratuities
  • Meals on duty and work uniform
  • A range of excellent benefits, including:
    • 30 days' holiday per year (rising to 35 after 5 years)
    • A celebration birthday lunch in one of our hotels
    • Access to onsite mental health first aiders and an employee assistance programme
    • Free access to wellbeing resources, including online exercise classes and mindfulness tools
    • Hundreds of High Street discounts and a cash back card
    • Estate discounts on dining, stays, wine, spa products, and more
    • A complimentary stay, including dinner, so you and a guest can enjoy the hotel just as a guest would
    • Be rewarded with £1000 to spend how you wish in our employee recognition programme
    • Up to £1000 when you successfully refer a friend to work with us
    • Premium payments for Christmas and New Year shifts
    • An optional, low-cost healthcare cash plan
    • Free, in-person financial planning advice
    • Broad-ranging careers in all the usual hotel departments and a few you wouldn't expect
    • Fully funded apprenticeship opportunities