Retail Operations Supervisor
3 weeks ago
Position Overview
As a Retail Operations Supervisor, you will embody our core principles through effective leadership of your team. Excellence in retail will be the benchmark set daily in all your activities. Every decision you make and every direction you provide will prioritize the customer experience.
Your role will involve fostering a successful, motivated, and engaged workforce by leading, coaching, and inspiring your team members. You will cultivate a passion for their roles, ensuring that each day is enhanced for our customers through meaningful interactions.
Compensation
Salary starting from £26,500
About Us
We are the UK's fastest broadband provider, a beloved mobile brand, and one of the largest companies in the country.
Our diverse, high-performing teams are filled with exceptional talent. Together, we offer the UK enhanced choices and better value through our innovative, customer-focused values and aspirations.
We are Virgin Media O2, and we are excited to see what you can contribute.
Commitment to Inclusion
Virgin Media O2 is an equal opportunities employer. We are dedicated to eliminating bias and barriers for our employees and candidates. We integrate equity and inclusion into all aspects of our operations, from policy development to relationship building. We encourage you to be your authentic self throughout your application journey with us.
Essential Qualifications
To be considered for this role, you must possess the following experience:
- Experience in a fast-paced environment, not limited to retail.
- Proven track record in leading and developing teams.
- Experience in delivering exceptional customer service.
- Ability to adhere to processes and procedures.
- Experience in conducting performance reviews and management.
- Proven ability to work towards targets and drive success.
Additional Skills Desired
We would also appreciate if you bring:
- Strong communication and listening abilities.
- Flexibility to adapt to changing business needs.
- Experience in utilizing systems and following established processes.
- Knowledge of compliance requirements related to standards, health and safety, cash management, security, stock management, FCA compliance, refunds, and discounts.
Benefits
Our aim is to celebrate our employees, their lives, and everything in between. We strive to cultivate a culture that empowers everyone to bring their best selves to work every day. We believe that a more inclusive and diverse culture leads to a better business and a brighter future.
At Virgin Media O2, you will receive a comprehensive rewards package filled with benefits, along with numerous additional options you can choose to enhance your experience. These are designed to support both you and your loved ones, ensuring you are well taken care of, no matter what challenges life presents.
Next Steps
If you feel that this could be a place where you belong, we would love to learn more about you and your experiences. Once you submit your application, the next steps, if successful, will likely include a telephone conversation and an interview.
During the application process, you will be asked about any adjustments you may need to support your recruitment journey. Please inform us, and we will be happy to discuss it with you. Thank you for your patience and for your interest in becoming part of the Virgin Media O2 family.
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