Customer Service Supervisor
6 days ago
We are seeking a highly motivated and experienced Customer Service Supervisor to join our team at Retail Human Resources plc. As a key member of our store management team, you will play a vital role in driving sales growth, delivering exceptional customer service, and ensuring the smooth operation of our retail stores.
Key Responsibilities- Sales and Profit: Assist the Store Manager in achieving sales targets and take corrective action to improve sales performance as needed. Identify opportunities for further sales development and propose initiatives to drive growth.
- Customer Service: Demonstrate excellent customer awareness and interaction skills at all times. Monitor and improve the level of customer service provided to customers, ensuring that staff are equipped to deliver exceptional service standards.
- Staff Management: Assist in the induction and training of new staff, ensuring they are equipped to meet the needs of our customers. Assist in setting and implementing clear work objectives to effectively deploy staff and drive commercial results.
- Administration: Assist the Store Manager in ensuring all branch administration is completed to company procedure, ensuring accuracy and attention to detail.
- Health and Safety: Assist the Store Manager in ensuring compliance with company Health and Safety policies and procedures, maintaining a safe working and shopping environment.
- Security: Ensure security awareness is maintained across all areas of the store, and that all cash and cash equivalents are kept secure and banked in line with company instructions.
- Confidentiality: Maintain confidentiality of sensitive information, including personnel data, and only disclose information with authorized personnel.
Requirements: To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced retail environment. You will also need to be highly organized, with a strong attention to detail and ability to prioritize tasks effectively.
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