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Customer Experience Director
2 months ago
We are seeking a highly skilled and experienced Hospitality Manager to join our team at Signature Senior Lifestyle. As a key member of our leadership team, you will be responsible for overseeing the non-clinical areas of our luxury care and nursing home, ensuring that every resident and visitor has an exceptional experience.
Key Responsibilities- Manage and oversee Food & Beverage service, Culinary (Kitchen), housekeeping, activities, and front of house (Reception & Concierge) to deliver exceptional service standards.
- Build relationships with residents, champion their experience, and manage their expectations.
- Take the lead in resolving complaints and investigating incidents.
- Manage the home's budget and costs associated with your teams, including provisions from external resources.
- Lead by example, maintaining high standards and setting clear expectations for each team member.
- Identify and facilitate training and development opportunities for your team.
- 1 to 2 years' experience in a supervisory role, ideally in healthcare, restaurants, or hotels.
- Industry-relevant qualifications and local market knowledge are a big advantage.
- Dedication to providing exceptional service and a passion for delivering high-quality care.
We offer unrivalled residential and dementia care in luxury homes, striving for excellence in everything we do. Our team is our biggest asset, and we cultivate a supportive environment for our people, with tailored training and career development at all levels.
What We Offer- Competitive salary and annual bonus.
- Up to 30 days annual leave, starting at 25 plus 8 bank holidays depending on length of service.
- Workplace pension with matching contributions.
- Free meals on shift for staff working 6+ hours.
- Private medical insurance and company sick pay.
- Life Assurance Scheme.
- 'Blue Light' discount scheme eligible.
- Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus.
- Staff recognition scheme – Purple Heart Award.
- Ongoing career training and development.
- Employee Assistance Programme, occupational health support, and wellbeing services.
- Plus cycle to work scheme, study support, long service awards, and more.
