Cleaning Operations Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Cleaning Operations Manager to join our team at PDA Search & Selection. As a key member of our facilities management team, you will be responsible for driving operational performance in a high-profile retail environment.
Key Responsibilities:
- Operational Leadership: Provide strategic leadership and direction to a team of up to 30 cleaners, ensuring excellent service delivery and continuous improvement in process and engagement.
- Client Interface: Serve as a single point of contact for all cleaning and soft services issues, providing a key interface between on-site clients and contracted service providers.
- Service Level Management: Monitor and report on service level agreements and key performance indicators, ensuring all services are delivered within agreed budgets and service levels.
- Financial Management: Track and report on financial performance, ensuring all services are delivered within budget.
- Continuous Improvement: Develop and implement initiatives to improve or rationalize services or processes to achieve optimum performance and full customer engagement.
- Compliance and Risk Management: Own and manage departmental audits, statutory compliance plans, and ensure all necessary legal requirements are met.
- Staff Management: Manage the performance of staff in consultation with HR, taking necessary actions to develop staff or improve performance.
Requirements:
- FM Experience: Proven experience in facilities management, ideally in a retail environment.
- Leadership and Management: Previous experience of managing a team, with a proven track record of motivating and developing staff.
- Communication and IT Skills: Excellent written and verbal communication skills, with proficiency in IT and Microsoft programs.
- Health and Safety: Sound knowledge of Health and Safety and COSHH legislation, with responsibility for the Health, Safety, and Welfare of self and others.
- Confidentiality and Data Protection: Ability to maintain confidentiality and comply with the requirements of the Data Protection Act.
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