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Customer Support Representative
2 months ago
About this role
We're looking for a talented Customer Support Representative to join our team at Lloyds Banking Group. As a key member of our customer support team, you'll play a vital role in helping our customers with their financial needs.
Key responsibilities
- Provide exceptional customer service to our customers, responding to their queries and resolving issues in a timely and professional manner.
- Work closely with colleagues to ensure our customers receive a seamless and personalized experience.
- Develop and maintain a deep understanding of our products and services, enabling you to provide accurate and informed advice to our customers.
- Collaborate with internal teams to identify and implement process improvements, ensuring our customer support processes are efficient and effective.
About us
Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We're a values-led organization, dedicated to creating a workplace where everyone feels valued, respected, and empowered to make a difference.
What we offer
- A competitive salary and benefits package, including a generous pension contribution and annual performance-related bonus.
- Ongoing training and development opportunities, enabling you to grow and progress in your career.
- A dynamic and inclusive work environment, where you'll have the opportunity to work with a diverse range of colleagues and customers.
- A range of flexible working options, including hybrid working arrangements, to support your work-life balance.
Requirements
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- A passion for delivering exceptional customer service, with a focus on empathy, understanding, and problem-solving.
- A strong understanding of financial services, with the ability to learn and develop your knowledge of our products and services.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Why join us?
At Lloyds Banking Group, we're committed to creating a workplace where everyone feels valued, respected, and empowered to make a difference. We're a values-led organization, dedicated to helping Britain prosper, and we're looking for talented individuals like you to join our team.
