Community Care Specialist

2 months ago

Bury St, Suffolk, United Kingdom Medequip Full time
About the Role

As a Mobile Response Coordinator for Medequip Connect, you will play a vital role in providing support services to vulnerable clients. You will work a flexible 24/7 rota, responding to calls from clients who require assistance.

From your home base, you will assess the situation and provide or facilitate appropriate support, working closely with our Emergency Response Centre and emergency services as needed.

Key Responsibilities
  • Respond to alarm calls, assessing the care and support needs of clients and providing or facilitating appropriate support.
  • Deal with referrals, maintenance, and installing alarm equipment at client premises, explaining how the equipment/alarm works.
  • Undertake last resort personal care when on a call-out, maintaining client dignity.
  • Assist with the promotion of the service in local communities.
About You

To be successful in this role, you will need to identify and align with our company values:

  • We keep our promises.
  • We empower people to be accountable for their actions and performance.
  • We help people with empathy, courtesy, dignity, and kindness.
  • We show respect and are trusted by our colleagues, suppliers, and customers.
  • We believe in teamwork and are passionate about our work.
  • We encourage innovation and the development of technology.
  • We embrace change and seek to achieve excellence.
  • We deliver cost-effective, efficient, and safe healthcare solutions.
Requirements
  • Full UK driving license, with access to an appropriately insured and taxed vehicle for business use.
  • No specific experience is necessary, but a responsible and caring nature, and a flexible approach are essential.
What We Offer
  • 29 days holiday, moving to a maximum of 33 days (inclusive of Bank Holidays).
  • Fuel allowance.
  • Continued professional development, training, and learning support, and opportunities for career progression.
  • Pension scheme.
  • Healthcare scheme.
  • Life assurance.
  • Cycle to work scheme.
  • Care First employee assistance program, including free counseling.
  • Access to Perkbox discount platform.
  • Free uniform.
  • Work phone.
  • Free DBS check.

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