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Administrative Support Specialist
3 months ago
Position Overview
We are seeking an Administrative Support Specialist who aligns with our mission to deliver exceptional care and outstanding service to our patients.
If you thrive in a dynamic environment and have a passion for customer service, this role offers a rewarding opportunity.
In this position, you will play a crucial role in facilitating a patient's journey through various administrative processes, ensuring that they receive the care they need.
Your responsibilities will include working in busy outpatient settings, managing reception duties, and operating within our Contact Centre, utilizing various appointment management systems to schedule, modify, and respond to patient inquiries regarding appointments.
If you possess strong communication skills and enjoy collaborating with a team, this role will provide you with significant job satisfaction and serve as an excellent pathway for career advancement within the organization.
Please note that part-time positions are also available.
Our core values are Inclusion, Respect, and Improvement. It is essential to embody these values throughout the recruitment process and beyond.
Key Responsibilities
- Engage with patients and colleagues through various communication channels to ensure efficient management of appointments.
- Regularly perform reception duties in outpatient settings and respond to appointment-related queries via the designated communication line.
- Conduct general administrative tasks, including managing correspondence, handling mail, photocopying, and filing.
Note: This position primarily supports our main site, but candidates should be open to travel as required.
About Our Organization
At East and North Hertfordshire NHS Trust, we take pride in the diverse range of services we offer. Our dedicated team of approximately 6,000 staff members is committed to providing the highest quality care to our patients. Flexibility and innovation in our service delivery are more important than ever.
We operate several healthcare facilities, including:
- The Lister Hospital
- New Queen Elizabeth II
- Hertford County
- Mount Vernon Cancer Centre
Our vision is to become a leading, patient-centered Trust where our dedicated staff deliver high-quality, compassionate care. We are undergoing significant transformation, with our staff and patients at the forefront of this ambitious agenda.
We recognize that starting a new job is a significant decision. If you require reasonable adjustments due to a disability or life event, please inform us so we can ensure a fair application process.
We are committed to promoting a positive work-life balance for our employees. Flexible working arrangements are encouraged, and we are dedicated to considering all requests in line with service needs.
Job Requirements
For detailed information regarding this role, please refer to the attached applicant information pack.
Experience
Essential
- Proven experience in administrative functions
- Background in customer-facing roles
- Proficiency in email and Microsoft Office applications
Desirable
- Familiarity with healthcare administrative systems
- Previous experience in a healthcare clerical environment
Knowledge
Essential
- Understanding of relevant administrative skills
Desirable
- Awareness of hospital operations and patient pathways
- Knowledge of Trust policies
Qualifications
Essential
- Competence in computer usage
Skills
Essential
- Strong verbal and written communication abilities
- Organized and methodical work approach
- Ability to prioritize tasks effectively
- Demonstrated polite and compassionate demeanor
- Evidence of teamwork and supportiveness
Desirable
- Further evidence of organized and methodical work practices
