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Desktop Support Specialist
2 months ago
Location: Bangor, ME
Mode: Contract
Job Description:
Key Responsibilities:
- Provide exceptional customer service support to internal users, external customers, and vendors.
- Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
- Maintain detailed and accurate records in workload management, asset management, and administrative applications.
- Provide tier I and II support in all areas of the organizational service portfolio.
- Communicate effectively with customers, peers, and leadership in a professional, positive, and timely manner.
- Utilize routine troubleshooting methodologies to provide efficient, effective resolution and minimize impact to the customer.
- Work independently with considerable autonomy and demonstrate a commitment to self-directed learning and professional development.
Requirements:
- Associate degree in a relevant field with 4 years of technical support experience or 6 years of technical support experience in lieu of a degree.
- Experience with the deployment, repair, and maintenance of computer hardware, software, and networking technologies.
- Ability to lift 40 lbs, work in varying temperatures, and navigate within buildings/units/floors.
About VDart Inc:
VDart Inc is a leading provider of IT services and solutions. We are committed to delivering exceptional customer service and supporting our clients' technology needs.
