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Customer Service Team Lead

2 months ago

Saint Neots, Cambridgeshire, United Kingdom Athena Resourcing Solutions Full time
Job Description
Customer Care Team Leader Opportunity

About the Role:

This is an exciting opportunity to join a dynamic and people-focused company as a Customer Care Team Leader. The company values its employees and strives to create a collaborative and respectful work environment. As a Customer Care Team Leader, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to customers. The company is looking for a motivated and experienced individual who can lead by example and drive results.

Key Responsibilities:

* Lead a team of customer service representatives to achieve exceptional customer satisfaction and service delivery
* Develop and implement strategies to improve customer service and experience
* Collaborate with other departments to ensure seamless customer service delivery
* Provide coaching and training to customer service representatives to enhance their skills and knowledge

Requirements:

* Proven experience in customer service leadership or management
* Excellent communication and interpersonal skills
* Ability to lead and motivate a team to achieve results
* Strong problem-solving and analytical skills

What We Offer:

* Competitive salary and benefits package
* Opportunity to work with a dynamic and people-focused company
* Collaborative and respectful work environment

Apply Now:

If you are a motivated and experienced individual who is passionate about customer service, please submit your application. We look forward to hearing from you.