Volkswagen Service Advisor

2 days ago


Londonderry, United Kingdom Donnelly Group Full time
About the Role

We are seeking a highly motivated and customer-focused Service Advisor to join our team at Donnelly Group's Volkswagen site in Campsie. As a Service Advisor, you will be the primary point of contact for customers, ensuring exceptional customer service and satisfaction through effective communication and relationship-building.

Key Responsibilities:

  • Welcome and greet customers, organizing department bookings for service and ensuring a seamless experience.
  • Prospect for Service Work, promoting special offers and encouraging customers to return for repeat business.
  • Conduct customer follow-up calls to maintain strong relationships and build loyalty.
  • Collaborate with Sales teams, Workshop, Parts, and Service to provide a cohesive customer experience.

About the Company

Donnelly Group is a leading family-owned automotive company in Northern Ireland, with a rich history dating back to 1947. We pride ourselves on offering competitive salaries, industry-leading work-life balance, generous holiday allowance, continuous training and development, and a wide range of benefits.

Our Culture

We value teamwork and community involvement, with our teams participating in fundraising events, charity partnerships, and community projects. We believe in working hard and playing hard, with a focus on work-life balance and employee well-being.

Requirements

  • Proven experience in providing high levels of customer satisfaction.
  • Excellent organizational and time management skills.
  • Proficiency in using a CRM system and knowledge of vehicle parts is advantageous.
  • At least 1 year of experience in a similar role.


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