Customer Support Specialist

2 weeks ago


St Ives, Cornwall, United Kingdom Anglian Water Services Full time

About Anglian Water Services

Anglian Water Services is a leading provider of water supply systems and maintenance services. Our team, Integrated Maintenance, Repair and Development Services (IMRDS), is responsible for maintaining our water supply systems, repairing emergencies, and developing new ways to better serve our customers.

Job Summary

We are seeking a highly skilled Customer Support Specialist to join our team as a Leakage Resolution Agent. This role is critical in ensuring that we operate strictly to our established policies and procedures, and provide exceptional customer service to our customers.

Key Responsibilities

  • Provide exceptional customer service to customers experiencing leaks, ensuring that their issues are resolved in a timely and professional manner.
  • Work closely with the wider Anglian Water team to organize and schedule inspections, and ensure that legal obligations are met.
  • Build strong working relationships with operational staff who have reported customer leaks.
  • Adapt and challenge effectively, working to tight deadlines and maintaining a high level of IT literacy.

Requirements

  • Experience in dealing with challenging and difficult customers on the telephone.
  • Confidence in communicating professionally via email or letter.
  • Ability to work in a fast-paced environment, meeting tight deadlines and maintaining a high level of accuracy.
  • Good level of IT literacy, with experience of spreadsheets, databases, and PowerBI an advantage.

What We Offer

  • Bonus scheme
  • Private health care
  • Competitive pension scheme
  • 25 days annual leave rising with length of service
  • Flexible benefits to support your wellbeing
  • Flexible working (dependent on your role)

About Us

We are an equal opportunity employer, committed to creating an inclusive environment where all our colleagues feel they belong. We recruit and develop our people based on merit and their passion for creating better outcomes.



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