Client Support Specialist
3 weeks ago
About the Role:
Brook Street is excited to collaborate with a reputable organization that prioritizes exceptional customer service. We are on the lookout for enthusiastic and customer-oriented individuals to become part of our client's call center team as a Customer Care Representative.
You will serve as the initial point of contact for all clients, tasked with addressing inquiries efficiently and professionally, in alignment with the company's core values.
Working Hours: Monday to Friday, with alternating shifts (8am - 4:30pm and 9am - 5:30pm) *Fully office-based* NO WEEKENDS
Compensation: £11.44 per hour
Employment Type: Temporary to permanent position
Start Dates: Various options available
Benefits Include:
- Office treat days
- Team events and social gatherings
- Opportunities for advancement
- No weekend shifts
- Complimentary on-site parking
- Positive work environment
- Continuous training and development programs
Key Responsibilities:
- Manage a high volume of incoming calls
- Efficiently resolve customer inquiries
- Demonstrate strong attention to detail
- Establish payment plans and process transactions
- Promote additional products and services that may benefit customers
- Create and oversee new customer accounts
- Deliver outstanding customer service while maintaining a positive demeanor
- Exhibit excellent communication and interpersonal skills
- Be confident on the phone and maintain a professional manner
If you are eager to advance your career and value customer service, we encourage you to consider this opportunity with Brook Street.
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