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Customer Service Representative
2 months ago
Job Summary:
FT Recruitment is seeking a highly skilled and customer-focused individual to join our client's growing team as a Customer Service Representative. This is an exciting opportunity for a motivated and results-driven professional to provide exceptional customer service and support.
Key Responsibilities:
- Communicate with customers to provide assistance and resolve inquiries in a timely and professional manner.
- Process customer orders and ensure accurate and efficient fulfillment.
- Analyse customer accounts to identify opportunities for growth and provide tailored solutions to meet their needs.
- Utilise CRM systems to document customer interactions and maintain accurate records.
- Collaborate with internal teams to ensure timely resolution of customer issues and improve overall customer satisfaction.
- Identify opportunities to promote additional services or products to customers and provide recommendations to improve customer engagement.
Requirements:
- Previous experience in a customer service role is highly desirable.
- Strong communication and interpersonal skills, both verbal and written.
- Ability to analyse customer needs and provide tailored solutions to meet their expectations.
What We Offer:
As a Customer Service Representative with FT Recruitment, you will have the opportunity to work with a dynamic and growing team, develop your skills and expertise, and contribute to the success of our client's business.
