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Customer Service Team Lead

2 months ago

Plymouth, Plymouth, United Kingdom CV-Library Full time

Customer Service Coordinator Role

We are seeking a highly skilled Customer Service Coordinator to join our team at CV-Library. As a Customer Service Coordinator, you will be responsible for delivering exceptional customer service to our clients and candidates.

Key Responsibilities:

  1. Customer Service: Handle customer inquiries and resolve issues in a timely and professional manner.
  2. Service Delivery: Coordinate with internal teams to ensure timely delivery of services.
  3. Record Keeping: Maintain accurate records of customer interactions and transactions.
  4. Product Information: Provide information to customers about our services and products.
  5. Policy Development: Assist in the development of customer service policies and procedures.
  6. Customer Satisfaction: Monitor customer satisfaction levels and identify areas for improvement.

Requirements:

  1. Communication Skills: Excellent communication and interpersonal skills.
  2. Problem-Solving: Strong problem-solving abilities.
  3. Work Environment: Ability to work effectively in a fast-paced environment.
  4. Attention to Detail: Attention to detail.
  5. Industry Experience: Experience in the recruitment industry is preferred.

This is an exciting opportunity for a customer-focused individual to join our team and make a real impact on our customers' experience. If you have a passion for delivering exceptional customer service, we want to hear from you.