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Technical Support Specialist

2 months ago

Liverpool, Liverpool, United Kingdom Searchability® Full time £35,000
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Searchability®. As an Application Support Professional, you will play a critical role in ensuring the smooth operation of our bespoke application, providing expert-level support to our clients and internal teams.

Key Responsibilities
  • Provide timely and effective support for SQL Server-related issues, including debugging and troubleshooting.
  • Collaborate with the Head of Engineering to ensure all tickets are completed efficiently and effectively.
  • Work closely with the US team to resolve technical issues and provide support as needed.
  • Develop and maintain a deep understanding of our application and its technical requirements.
Requirements
  • Strong background in technical bespoke application support.
  • Expert-level skills in SQL Server, including queries, joins, and procedures.
  • Excellent problem-solving and analytical skills.
  • Strong communication and client-facing skills.
  • ITIL certification a plus.
What We Offer
  • Opportunity to work with a dynamic and rapidly expanding fintech company.
  • Remote working options with quarterly visits to our Liverpool office.
  • Competitive salary and benefits package.
  • Opportunity to work on greenfield projects and take ownership of your work.