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Reservations Supervisor

2 months ago

Oxford, Oxfordshire, United Kingdom Linton Lodge Hotel Full time

Linton Lodge Oxford, a member of the Best Western Signature Collection, is in search of a skilled and proactive Reservations Manager to oversee our reservations team. This role presents a fantastic opportunity for a motivated and detail-oriented professional to play a key role in the success of our establishment.

Core Responsibilities:

  • Oversee Reservation Functions: Manage the daily activities of the reservations department, ensuring compliance with the procedures established by the revenue management team.
  • Enhance Revenue Streams: Develop and implement strategies aimed at maximizing revenue through effective pricing and upselling methods.
  • Guest Relations: Provide outstanding customer service by addressing guest inquiries, resolving issues, and fostering strong connections with clients and external partners.
  • Team Management: Lead, mentor, and guide the reservations staff to ensure clarity in their roles and alignment with the hotel's objectives.
  • Financial Analysis: Collaborate with the General Manager to evaluate performance against financial targets and assist in reporting financial outcomes.
  • Collaborative Marketing: Partner with the Revenue and Sales Managers to execute marketing strategies and boost hotel sales.

Qualifications:

  • Minimum of 3 years of experience in hotel reservations management or a similar role.
  • Excellent leadership, communication, and customer service abilities.
  • Familiarity with hotel property management systems and revenue optimization tools.
  • Willingness to work flexible hours, including weekends and holidays.
  • A dedication to maintaining high service standards and achieving the hotel's objectives.

Benefits of Joining Us:

  • Become part of a reputable hotel recognized for its exceptional service and quality.
  • Attractive salary package along with comprehensive benefits.
  • Opportunities for professional growth and advancement within the hospitality sector.

If you are passionate about the hospitality industry and ready to embrace a leadership position, we encourage you to consider this opportunity.