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Workshop Operations Manager
2 months ago
Workshop Controller Role Overview
The successful candidate will have a busy and thriving workshop to manage on a daily basis, overseeing a team of technicians. This position is responsible for all aspects of workshop daily management, from issuing work to technicians, tooling & equipment, and Health & Safety.
Key Responsibilities:
- Issue work to technicians, taking into account loading and commitment to customers as agreed by the reception team.
- Ensure workshop processes meet guidelines on both retail, internal and warranty procedures.
- Oversee the issuing and progressing of Sales Department preparation work.
- Provide general information on the progress of work through the workshop, highlighting any potential concerns as they arise and taking preventative measures to avoid any impact on Customer Satisfaction.
- Maintain a comprehensive and thorough understanding of Health and Safety Legislation.
Requirements:
- Prior experience as a Workshop Controller or Service Manager is highly desirable.
- Confidence and a strong understanding of workshop processes, with the ability to get the best from a team.
- A full driving license, with any endorsements notified.
- IT literacy, with knowledge of Kerridge being a distinct advantage.
- Good numerical and administrative skills, with attention to detail to ensure accuracy of KPIs.
Package:
OTE £36K+
