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Customer Service Representative

2 months ago


Guildford, Surrey, United Kingdom Guildways Full time

Job Title: Customer Account and Debt Collections Agent

Location: Guildway, Surrey

Salary: £20,000 - £24,000 per annum + Quarterly bonus

Job Type: Full Time, Permanent, Office Based, Monday to Friday

A customer account and debt collections agent is required to provide fast and effective national and international debt recovery services for our clients. The successful candidate will be responsible for managing customer relationships, resolving disputes, and negotiating payment plans.

Key Responsibilities:

  • Manage customer relationships and resolve disputes in a professional and courteous manner
  • Negotiate payment plans and ensure timely payment of debts
  • Provide excellent customer service and respond to customer inquiries in a timely manner
  • Work closely with internal teams to ensure effective debt recovery and customer satisfaction

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong analytical and problem-solving skills
  • Experience in customer service or debt collections

What We Offer:

  • Competitive salary and quarterly bonus
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment