Customer Support Specialist
6 days ago
We are seeking a highly skilled and empathetic Customer Support Advisor to join our team at Colten Care Limited. As a Customer Support Advisor, you will be responsible for ensuring high levels of occupancy in our care homes by nurturing quality leads into sales and providing an outstanding customer experience throughout the process.
Key Responsibilities- Nurture quality leads into sales and provide an outstanding customer experience
- Engage with the local community and professional contacts, being an ambassador for Colten Care Limited
- Support local promotional activities and events
- Work closely with the Home Manager and care home teams to provide a professional welcome to visitors
- Provide administrative support and reassurance to families and relatives
- Passionate about helping people, particularly the older generation
- Empathetic and compassionate, able to find the right balance between sales and customer service
- Professional, organised, and self-motivated, with a proven track record within a sales environment
- Literate and numerate with experience of the Microsoft Office suite
- A car driver and owner of a car, as you will be covering two homes during the working week
We are an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. Our focus is on keeping the resident at the heart of everything we do. We strive to be the best we can, which is why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator.
Benefits- Uniform provided
- Excellent inductions, training, and on-the-job support
- Real career progression opportunities
- Annual pay review
- Choice of hot or cold meals and drinks on duty
- Contributory pension scheme
- Background checks at no cost to you
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