Collections Specialist

Job Summary:

We are seeking a highly skilled and experienced Collections Specialist to join our team at Meridian Business Support. As a Collections Specialist, you will play a critical role in managing and monitoring arrears and assets, utilizing existing and new technologies to enhance the effectiveness of collections.

Key Responsibilities:

• Manage and monitor arrears and/or assets to ensure timely and effective resolution.
• Utilize existing and new technologies to enhance the effectiveness of collections, including data analysis and reporting.
• Maintain high professional standards and ensure compliance with company policies and procedures.
• Provide administrative support to the Debt Recovery Team, including record-keeping and data management.
• Contact customers to collect arrears, adhering to company standards and legal/regulatory requirements.
• Gather and verify client information from various sources, ensuring data accuracy and updating systems accordingly.
• Maximize the collection of arrears accounts to reduce delinquency and return borrower accounts to a resolved or up-to-date status.
• Protect stakeholders' assets by following asset recovery procedures and engaging with external agents.
• Ensure adherence to Treating Customers Fairly (TCF) principles and prioritize customer outcomes in line with Consumer Duty guidelines.
• Provide excellent customer service and support, following the forbearance and vulnerable customer policy.
• Handle routine correspondence related to collection or recovery issues.
• Issue reminders, notices, and assist the Collections Manager with the issuance of summons to customers.
• Maintain computer-based systems for all activities, including creating, running, and reviewing reports to identify potential issues.
• Ensure compliance with company policies, including Data Protection and Health & Safety policies.

Requirements:

• Proven experience in collections and debt recovery.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Proficiency in computer-based systems and data analysis.