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Patient Support Specialist
2 months ago
Position Overview
As a Patient Support Specialist, you will play a crucial role in assisting individuals facing significant challenges related to eating disorders within our dedicated day unit.
Our program is designed to provide a comprehensive approach that includes group therapies, personalized meal support, and one-on-one sessions, all aimed at facilitating recovery and promoting community reintegration while minimizing the need for inpatient care.
The program operates Monday through Friday, with four days of in-person support and one day of virtual engagement via MS Teams. Your working hours will be structured accordingly.
Many of our patients come with complex histories and may present high physical risks. However, you will always work within a collaborative multi-disciplinary team, ensuring that you receive guidance and support in all decision-making processes.
Key Responsibilities
Your primary responsibilities will include:
- Collaborating with a multi-disciplinary team to maintain effective communication, provide mutual support, and address any challenges that may affect the quality of patient care.
- Establishing a close working relationship with the Team Leader, Physical Health Lead Nurse, and all team members within the Acorn Day Unit.
- Participating in regular meetings with supervisors and senior clinicians to uphold high standards of practice.
About Our Organization
The Hertfordshire Partnership University NHS Foundation Trust (HPFT) is a distinguished organization with a commitment to excellence. We are proud to be one of only five mental health trusts to receive an overall 'Outstanding' rating from the Care Quality Commission. Our mission is to be the premier provider of mental health and specialized learning disability services across the nation.
Our dedicated team of over 3,500 professionals delivers health and social care to more than 400,000 individuals facing mental health challenges, physical health issues, and learning disabilities throughout Hertfordshire, Buckinghamshire, and Norfolk. We also offer a variety of nationally commissioned specialized services, including Tier 4 programs for children and young people, perinatal services, and secure learning disability services.
The care we provide significantly impacts the lives of our service users, their families, and caregivers, emphasizing choice, independence, and equality. Our Trust values are integral to our operations:
Welcoming. Kind. Positive. Respectful. Professional.
These values guide our actions and define our organizational culture.
Job Responsibilities
In this role, you will:
- Support patients during mealtimes, ensuring adherence to their meal plans while modeling healthy eating behaviors both on-site and during off-site visits.
- Co-facilitate therapeutic group sessions and lead engaging activities such as arts and crafts, games, and indoor gardening.
- Accompany staff and patients on outings to local shops for provisions and assist in cooking activities.
- Maintain accurate documentation using our electronic systems, demonstrating proficiency in email communication and MS Teams.
- Oversee the medical monitoring of patients under the supervision of qualified nursing staff.
- Perform daily housekeeping tasks, including stocktaking, managing petty cash, cleaning therapeutic and medical equipment, and monitoring essential medical emergency supplies (training will be provided).
Qualifications
Essential:
- NVQ Level 3 or a Mental Health Certificate or equivalent qualification.
- Evidence of relevant mental health training.
- Experience working with individuals facing mental health challenges in either acute or community settings.
Desirable:
- Additional relevant training.
- Experience working with individuals with eating disorders.
- Training in phlebotomy or a willingness to undergo training.
Experience
Essential:
- Demonstrated ability to work independently and utilize initiative.
Desirable:
- Experience in one-on-one or group therapeutic work.
- Experience assisting in patient assessments and the development and implementation of care plans.
- Experience with eating disorders.
Skills
Essential:
- Strong written and verbal communication skills in English.
- Ability to observe and report on clinical situations effectively.
- Proficiency in using electronic records.
- Capability to engage patients and their families to facilitate recovery.
- Ability to provide guidance to patients with eating disorders.
- Competence in using various IT systems relevant to the role.
- Ability to adapt to the evolving needs of patients.
- Strong problem-solving and clinical judgment skills.
- Awareness of personal limitations.
Desirable:
- Basic understanding of the legal framework governing mental health care.
