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Employee Relations Specialist
2 months ago
Role Overview
The Employee Relations Specialist will provide essential support to our restaurant teams regarding all employee relations matters. This position will collaborate with the People Team on significant projects and processes.
Key Responsibilities
- Oversee employee relations by offering guidance and coaching to managers on various personnel issues.
- Lead procedures related to employee relations, including disciplinary actions, grievances, probation assessments, and flexible working arrangements.
- Work closely with the broader People Team to identify training needs for managers and facilitate upskilling sessions for restaurant management teams.
- Manage the People Services help desk mailbox and HR chatbot, addressing inquiries promptly.
- Assist with benefits-related questions and process benefits for new employees.
- Coordinate employee lifecycle administration in partnership with the People Development Administrator for both new and existing staff.
- Support the creation of new people policies and update existing ones as necessary.
- Conduct analysis and reporting on periodic employee relations data, engaging with People Business Partners and other key stakeholders to review insights on significant themes and trends.
- Assist in managing early conciliation notifications or employment tribunal matters, collaborating closely with legal advisors to provide case-related documentation and insights.
Qualifications
- Proven experience in managing a high volume of employee relations cases across various levels.
- Strong knowledge of investigation processes, disciplinary actions, grievance handling, absence management, and performance management.
- Demonstrated understanding of employment law and policy compliance/best practices.
- Able to meet deadlines and exhibit a sense of urgency in resolving issues.
- Experience in generalist people-related processes, practices, and administration.
- CIPD Level 5 qualification is desirable.
Benefits
- Competitive salary package.
- 20% discretionary annual bonus eligibility.
- Hybrid working model, with a requirement to be on-site three days a week.
- Food allowance provided.
- Access to private healthcare.
- Pension contribution scheme.
- 25 days of annual leave plus all public holidays.
- Various discounts across retail, hospitality, and leisure sectors.
- Opportunities for internal progression and fully funded apprenticeship programs to support your professional growth.
- Wellness initiatives including bi-weekly yoga, running clubs, massages, and access to counselors.
- Family-friendly policies offering generous parental leave.
- Regular team-building events and social activities.
Company Philosophy
At Wagamama, we embrace the philosophy of kaizen, meaning 'good change', which is at the heart of our operations. We strive for continuous improvement in everything we do, from our culinary creations to our workplace culture.
For over three decades, we have celebrated diversity and individuality, fostering an environment where everyone feels welcome and valued. We are committed to building strong relationships based on trust and support, creating safe spaces for open dialogue.
We encourage you to bring your unique perspective and contribute to our vibrant community.
