IT Operations Manager
3 weeks ago
About the Role
H&R Talent is seeking an experienced IT Manager to join their Technology team on a permanent basis with hybrid working. The successful candidate will drive operational excellence within the IT Operations segment, ensuring seamless collaboration between internal resources and the IT Managed Service Provider.
Key Responsibilities
- Collaborate closely with internal stakeholders and the IT Managed Service Provider to align IT strategies with organisational objectives.
- Assess current IT operational processes and identify areas for improvement and optimisation.
- Drive initiatives to enhance the overall performance, reliability, and scalability of IT operations.
- Act as the primary liaison between the internal team and the IT Managed Service Provider.
- Monitor and evaluate the performance of the MSP, ensuring adherence to SLAs and contractual obligations.
- Work with internal and external stakeholders to ensure IT operations adhere to security standards and compliance requirements.
- Implement and monitor security protocols and practices to safeguard organisational data.
- Foster a culture of continuous improvement within the IT Operations team, encouraging proactive problem-solving and innovation.
- Implement metrics and key performance indicators (KPIs) to measure and report on the success of operational enhancements.
- Collaborate with internal teams to assess the impact of changes on operations and develop strategies to mitigate risks.
- Oversee the development and implementation of incident response and problem resolution procedures.
- Conduct regular assessments of IT infrastructure capacity and performance.
- Establish and maintain comprehensive documentation for IT processes, procedures, and configurations.
- Stay informed about industry trends and emerging technologies, providing guidance on their potential impact on IT operations.
- Generate regular reports on key performance metrics and provide insights to leadership for informed decision-making.
- Ensure that IT operations comply with established governance frameworks, policies, and regulatory requirements.
- Collaborate with internal audit teams to conduct periodic assessments of IT controls.
- Solicit feedback from end-users and stakeholders to identify areas for improvement in IT services.
Desired Skills and Qualities
The ideal candidate will possess:
- Proven experience in IT management, with a focus on IT operations and collaboration with MSPs.
- Demonstrable knowledge of cyber security and data governance.
- In-depth knowledge of Microsoft 365, Multi Factor Authentication, Single Sign On and JIRA.
- Up to date knowledge of current technologies and trends in IT operations.
- Experience in vendor management and contract negotiation.
- Strong understanding of ITIL processes and best practices.
- Certifications such as ITIL, PMP, or relevant technical certifications are a plus.
Benefits
- Staff discount for yourself (50%) and family and friends (30%).
- 25 days annual leave, additional paid leave options (Nature, Volunteering and Wellness days), and a day off on your birthday.
- Personal Scholarship to spend on personal enrichment.
- Professional Allowance to spend on external courses and qualifications to help you develop your professional career and learn new skills.
- Life insurance policy.
- Pension plan.
- An opt-in Healthcare provider and eyecare plan.
- Flexible work policies.
- Paid attendance to company events within the UK and abroad.
- Salary is up to £60k depending on skills and experience.
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