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Software Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Get Staffed Online Recruitment Limited Full time

Job Summary

We are seeking a highly skilled and motivated Software Support Specialist to join our team at Get Staffed Online Recruitment Limited. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their satisfaction and loyalty to our company.

Key Responsibilities

  • Provide timely and effective technical support to customers via phone, email, and online support portal.
  • Triage and resolve technical issues related to our software products, including troubleshooting, debugging, and resolving complex problems.
  • Collaborate with cross-functional teams, including development, sales, and marketing, to ensure seamless customer experience.
  • Develop and maintain knowledge base documentation to support customer self-service and improve support efficiency.
  • Participate in on-call rotation to provide 24/7 support coverage.
  • Contribute to the development of new support processes and procedures to improve customer satisfaction and support efficiency.

Requirements

  • 2+ years of experience in software support or customer service role.
  • Strong technical skills, including knowledge of software development life cycle, debugging techniques, and troubleshooting methodologies.
  • Excellent communication and interpersonal skills, with ability to work effectively with customers, colleagues, and management.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
  • Strong problem-solving skills, with ability to analyze complex technical issues and develop effective solutions.

Preferred Qualifications

  • Experience with software development methodologies, such as Agile or Scrum.
  • Knowledge of cloud-based software platforms and services.
  • Experience with customer relationship management (CRM) software.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.