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Handover Experience Specialist

2 months ago

Stockport, Stockport, United Kingdom LSH Auto Full time
{"title": "Handover Experience Partner", "description": "Seamless Vehicle Handovers

At LSH Auto, we're committed to delivering exceptional customer experiences. As a Handover Experience Partner, you'll play a vital role in ensuring every customer leaves our dealership with a smile on their face.

Your primary responsibility will be to guide customers through the final stages of their purchase, providing comprehensive explanations of their new vehicle's features and answering any questions they may have.

You'll work closely with our sales team to enhance our overall customer service reputation, turning every handover into a special moment for our customers.

Key Responsibilities:
  • Conducting engaging vehicle handover sessions for customers.
  • Providing detailed explanations of vehicle features, functions, and technologies.
  • Dressing the vehicle to meet presentation standards.
  • Ensuring all paperwork, including finance and service information, is clear and well explained.
  • Building strong relationships with customers to enhance loyalty and repeat business.
  • Gathering customer feedback to continuously improve the handover experience.
Requirements:
  • Previous experience in a customer-facing role, preferably in the automotive or retail industry.
  • Strong communication and interpersonal skills.
  • Passion for delivering exceptional customer service.
  • Basic knowledge of automotive technology is a plus.
  • Organisational skills and attention to detail.
  • Full UK driving license.
Benefits:
  • Colleague Referral Scheme (£500 - £1000)
  • A range of Mercedes Benz training and leadership programmes
  • Platinum Plus Rewards Scheme
  • Colleague Car Purchase Scheme
  • Eye care Vouchers
  • Life Assurance (4 x annual salary)
  • 31 days holiday (including bank holidays), rising to 38 days with length of service
  • Wellbeing Support
  • Company Pension
  • Full uniform and PPE provided
", "lang_code": "en-US"}