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Student Recruitment Coordinator

1 month ago


Glasgow, Glasgow City, United Kingdom University of Glasgow Full time
Job Purpose

To support the University of Glasgow's international student recruitment strategies and contribute to meeting institutional targets. The successful candidate will provide a friendly and efficient service to students and visitors from around the world, managing student enquiries and implementing conversion activities to increase the number of offers to registrations across all regions.

Main Duties and Responsibilities
  1. Act as the first point of contact for overseas agents, counsellors, and students, responding swiftly and effectively to all enquiries and maintaining excellent customer-care skills at all times.
  2. Support the implementation and delivery of conversion activities across all regions, working with other Student Recruitment Coordinators to make use of online webinars, web chats, social media, and other activities in line with conversion activity mapped out in annual Gantt Charts.
  3. Raise Purchase Orders and track and maintain budget sheets for multiple complex regional budgets on a monthly basis, reconciling commitments to expense and highlighting any potential semester overspend.
  4. Process agent commission, liaising with overseas agents to ensure accuracy of claims and verifying student registrations before authorising payment.
  5. Collaborate with Colleges and the appropriate International Recruitment Manager to ensure reports for sponsors are collated and submitted to sponsors in a timely manner, developing and improving sponsor reporting processes as necessary.
  6. Support the delivery of on and off-campus, and virtual, events, such as recruitment fairs, agent symposiums, and high school counsellor events, through extensive logistical management.
  7. Maintain and create relevant recruitment databases, providing and manipulating data for presentation and reporting purposes to support informed decision making.
  8. Ensure recruitment presentation templates are kept up to date, and that all information included is current and relevant.
  9. Meet visitors to campus and give standard presentations to a range of audiences, including potential students and their parents, schools, colleges, and other visiting groups/delegations as required.
  10. Travel overseas and in the UK when required to represent the University at education fairs and other recruitment events, providing information to prospective students, teachers, and parents in a professional and friendly manner.
  11. Update country-specific recruitment web pages on a regular basis using T4.
  12. Liaise with administrative and academic colleagues at all levels within the University and provide cover for other administrative team members during absence and assist in other sections of ER as departmental work patterns require.
Qualifications, Knowledge, Skills, and Experience

The successful candidate will possess a strong understanding of Microsoft packages, including Word, Excel, PowerPoint, and Outlook, and have experience of personal development in a similar role. A second language is desirable.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to work as part of a team and use discretion at all times. They will also have a customer-focused approach to work, with excellent time management, administrative, and organisational skills, and be able to meet tight deadlines.

Experience of public speaking, clean driving licence, and experience of working with international students and/or staff are desirable.

The salary for this role is Grade 5, £25,138 - £29,605 per annum, and the post is full-time and open-ended.