Store Manager

1 month ago

Camberley, Surrey, United Kingdom M&S Full time
Job Overview

We are seeking a highly skilled and experienced Store Manager to join our team at M&S. As a Store Manager, you will be responsible for leading a high-performing management team to deliver excellent customer service and KPIs across the store. You will also be responsible for driving profitability and sales through the delivery of the Store P&L and Retail Plan across the store.

Key Responsibilities

Your key accountabilities will include:

• Drive profitability and sales through the delivery of the Store P&L and Retail Plan across the store

• Create the right culture, role modelling new digital ways of working and leadership behaviours

• Deliver great standards and service by setting clear expectations with direct reports and ensuring that they are clear on the part they play

• Regularly review individual performance of the leadership team through quality conversations, celebrating success and managing underperformance where required

• Ensure all line management and people activities are delivered in accordance with company process and policy

• Deliver operational excellence to maximise product availability, minimise stock and cash loss across the total store

Requirements

Your skills and experience will include:

• Proven ability to lead a high-performing management team to deliver excellent customer service and KPIs across the store

• Has a substantial understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems

• Successfully embeds change for lasting commercial impact and results

• Holds themselves and their teams accountable for delivering objectives and business targets

• Ensures all direct reports have performance objectives aligned to the business plan and reviewed on a regular basis to reflect business changes

What We Offer

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don't hesitate to let us know when completing your application.

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