Salesforce Administrator

2 months ago

London, Greater London, United Kingdom The Economist Full time

About the Role

The Economist Group is seeking a highly skilled Salesforce Administrator to join our team. As a key member of our Platforms Operations team, you will be responsible for supporting the day-to-day administration of our Salesforce instance, ensuring seamless user experience and efficient business processes.

Key Responsibilities

  • Provide support for user access and accessibility requests on Sales Cloud and Service Cloud.
  • Perform administrative tasks such as setting up users, assigning permission sets, profiles, and installed package licenses.
  • Build reports and dashboards to support business decision-making.
  • Work closely with the business to manage license requests and assignments.
  • Update user access and accessibility tickets in Jira.
  • Perform small and basic Salesforce enhancements, such as creating new fields, updating picklist values, and page layouts.
  • Support and coach more junior colleagues with Salesforce requests and troubleshooting.
  • Escalate license issues to senior team members as necessary.

Requirements

  • Understanding of Salesforce user management.
  • Salesforce Administration Certification is essential, and Sales Cloud and Platform App Builder are desired.
  • Salesforce Trailhead badges.
  • A proven track record of teamwork with non-technical client staff and colleagues.
  • Stellar communication skills, verbal and written.
  • Ability to prioritize tickets to meet defined SLAs.
  • Work management tooling, such as Jira, is preferable but not required.

About The Economist Group

The Economist Group is a leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. Our values include objectivity, originality, and advocacy of economic and political freedom around the world.

Why Join Us

The Economist Group values diversity and is committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, gender identity, race, color, religious beliefs, disability, sexual orientation, age, or marital status.

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