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Customer Support Specialist
2 months ago
We are seeking a dedicated and compassionate Customer Supporter to join our team at Whitley Court in Paignton. As a key member of our support team, you will play a vital role in ensuring our customers receive the highest level of care and support.
Key Responsibilities- Provide front of house reception duties, ensuring a warm and welcoming environment for our customers and visitors.
- Develop and lead innovative and varied individual and group activities, promoting customer engagement and participation.
- Assist and encourage customers to access and maintain a level of integration into the wider community, promoting independence and social inclusion.
- Work collaboratively with other staff to maintain a clean and comfortable environment, ensuring the highest standards of customer care.
- Experience of developing and leading customer involvement activities, with a focus on promoting customer engagement and participation.
- Previous experience working with a similar customer group is desirable, but not essential.
- Good interpersonal and customer care skills, with the ability to build strong relationships with customers and colleagues.
- Experience with working to deadlines and prioritising workloads, with a focus on delivering high-quality results.
- Basic Microsoft Word and Excel skills, with the ability to use technology to support customer care and administrative tasks.
- NVQ2 in Health and Social Care, or willing to work towards, with a commitment to ongoing learning and development.
- Literacy and numeracy equivalent to at least GCSE Grade C English and Maths, with a focus on clear communication and record-keeping.
- A competitive hourly rate of £11.90, with opportunities for career progression and professional development.
- A comprehensive training and induction program, ensuring you have the skills and knowledge to excel in your role.
- A supportive and inclusive work environment, with a focus on customer care and well-being.
- A range of benefits, including at least 25 days paid holiday, a pension scheme, and access to online discounts and rewards.
