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Quality and Performance Improvement Specialist

2 months ago


London, Greater London, United Kingdom Ministry of Justice Full time

Role Overview: The Quality and Performance Improvement Specialist plays a crucial role within a dedicated team of Performance and Quality Officers (PQOs) focused on enhancing operational effectiveness across various clusters.

Key Responsibilities:

  • Performance and Quality Oversight: Collaborate with local operational units to ensure adherence to performance targets and quality standards.
  • Issue Identification: Proactively identify and address local performance and quality challenges, aligning initiatives with organizational priorities.
  • Quality Improvement Programs: Develop and implement a comprehensive quality enhancement strategy tailored to the division's needs.
  • Best Practices Sharing: Engage with fellow PQOs to exchange insights and strategies aimed at maximizing quality and performance improvements.
  • Support for Service Delivery: Assist in the continuous improvement of service delivery quality and practice development.
  • Performance Management: Facilitate performance management processes within local operational units, identifying trends and opportunities for enhancement.
  • Data Utilization: Leverage data analytics to monitor performance trends and recommend actionable improvements.
  • Diversity and Inclusion: Promote a culture of equality and diversity, ensuring compliance with organizational policies.
  • Project Management: Oversee a portfolio of projects, ensuring effective evaluation and communication with stakeholders.

Qualifications: Candidates should possess a strong background in performance management, problem-solving, and operational experience within a probationary context. Proficiency in quality systems and improvement initiatives is essential.

Technical Skills: Familiarity with Microsoft Office Suite, including Word, Excel, Access, Outlook, and PowerPoint, is required. The ability to maintain and manage information systems effectively is also crucial.