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Operations Coordinator

2 months ago

London, Greater London, United Kingdom Port Full time
About Port

Port is a technology company that aims to decarbonize the last mile delivery industry via e-hubs by providing a full e-mobility package: efficient, long-range electric vehicles (e-bikes, e-mopeds, cargo e-bikes, e-scooters), dedicated software, charging, parking, and maintenance on a subscription to individual couriers and delivery firms.

Operating in 2 countries (UK, Sweden), we are expanding our footprint across the UK and Europe.

Job Description

As a key member of the Port operations team, you will play a crucial role in shaping our business in London during the night shift. Reporting to the Operations Manager, you will oversee our night-time operations in central London with a strong focus on conducting regular visits to our e-hubs.

Key Responsibilities:
  • Nightly Patrols and Hub Visits: Regularly visiting our e-hub locations throughout the night to ensure that all hubs are operating smoothly. This includes identifying and resolving any issues on-site, conducting maintenance checks, and ensuring that processes are being followed.
  • Quality Assurance at E-Hubs: Performing nightly quality checks at each e-hub, including rubbish management, bin placement, and overall site cleanliness. You'll be responsible for documenting these checks with before and after photos posted in a dedicated Slack channel.
  • Rider Engagement During Patrols: While on patrol, you will engage with riders, gather feedback, and provide on-the-spot training and support regarding rental processes and e-hub rules.
Additional Responsibilities:
  • E-Hub Patrols: Conducting regular patrols and visits to e-hubs, ensuring that each hub is in optimal condition, and addressing any issues that arise during the night.
  • Vehicle Retrieval: As part of your patrols, you may need to retrieve missing vehicles from e-hubs and ensure they are correctly positioned for the next day's operations.
  • Quality Assurance & Rubbish Management: Completing thorough QA checks at each e-hub during your visits, managing rubbish, and ensuring that all e-hubs meet the required standards. Documentation of these checks will be done through Slack.
  • Rider Feedback + Onboarding Sessions: During your hub visits, spend time engaging with riders, collecting feedback, conducting surveys, and supporting onboarding sessions when necessary.
  • Support for New Hub Launches: Assisting with the launch of new hubs during the night shift, ensuring that all preparations are in place for smooth day-time operations.